GENERAL OFFICE ASSISTANT

DEFINITION

This is entry-level clerical support work of limited complexity, which follows established procedures.

This description may not include all of the duties, knowledge, skills, or abilities associated with this classification.

EXAMPLES OF WORK

Types, utilizing a computer keyboard and word processing software, forms, letters, reports, and other materials, ordinarily non-technical in nature, working from rough draft; proofreads completed work.

Sorts and files correspondence and documents alphabetically, numerically, or by other established methods; removes and returns requested material from files; prepares file folders by subject, name, or other headings.

Prepares records for storage and/or archiving.

Performs basic business calculations following specific instructions.

Performs routine coding and checking functions according to established procedures; assembles, verifies, and enters routine information into office records.

Receives, opens, logs, time-stamps, and distributes mail; prepares material for mailing.

Receives visitors and directs them to proper offices; answers routine questions.

Copies, sorts, collates, and assembles materials.

Answers telephone and relays calls or takes messages.

Operates standard office equipment.

Receives close supervision on more difficult tasks; however, will normally work independently on the more routine aspects of the work after becoming familiar with procedures; receives detailed instructions at the beginning of new work assignments.

Performs other related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

Introductory knowledge of office practices, procedures, and equipment.

Introductory knowledge of business English and math.

Introductory knowledge of computer information systems and software.

Ability to type accurately.

Ability to understand and follow instructions.

Ability to learn, perform, and accurately complete assigned tasks within established timeframes.

Ability to operate office machines and equipment.

Ability to learn and use coding and filing systems.

Ability to proofread material.

Ability to perform basic business calculations.

Ability to establish and maintain effective working relationships with co-workers and the public.

EXPERIENCE AND EDUCATION

(The following requirements will determine merit system eligibility, experience and education ratings, and may be used to evaluate applicants for Missouri Uniform Classification and Pay System positions not requiring selection from merit registers. When practical and possible, the Division of Personnel will accept substitution of experience and education on a year-for-year basis.)

Possession of a high school diploma or GED certificate.

(Revised 11/1/07 )