OA/IT Support

Applications/Database Technical Support Section

Applications/Database Technical Support functions as the contact with the State Data Center (SDC) for database, operating system issues and other services used by OA/ITSD. Applications/Database Technical Support also provides technical assistance for production systems, executed at the SDC, supported by OA/ITSD in the areas of database maintenance, application tuning, systems access, and security as well as support for all OA legacy systems except SAMII.

Desktop, Web and Server Support

The Desktop, Web and Server section supports the Office of Administration (OA) desktop environments including the Office Automation helpdesk, Web site development and Server support for OA and Statewide systems. The section is responsible for the State Web Portal, OA Web site, the SAM II web site and others. The section is also responsible for the system administration of many OA Servers including Windows Domain Servers, OA File and Print Serving, E-mail Server and various Statewide Servers such as the Budget Servers, SAM II Data Warehouse, On-Line Bidding System and Fleet System. This section also provides statewide support for the SAM II and Budget desktop clients.