Office of Administration
 Matt Blunt, Governor - Larry Schepker, Commissioner
 
 
 



Information Technology Services

Telecommunications Services

Voicemail Users Guide

Using VoiceMemo after Initial Setup
If you have not completed the initial set up, click here.

Entering your Mailbox:

If you have a stutter dial tone or an illuminated message waiting lamp:

  • Dial *90 on your single line phone or press the message waiting key.
  • Enter your passcode
When away from your office:
  • Dial your phone number
  • When you hear your greeting, press the * key and enter your passcode.

Playing a Message:
  • Enter your mailbox
  • Press the "7" or the "P" key to Play the message.
  • Listen to the message.

These options are now available:
  • Press "2" or the "A" key to Answer the message.
  • Record your answer, then press"9" or the "x" key to Exit and send your answer.
  • Press "4" or the "G" key to Give the message to another user.
  • Enter the 7 digit number to which the message is being sent. Press "#" and then record additional comments. Then Press "9" or the "X" Key to Exit.
  • Press "5" or the "K" key to Keep the message.
  • Press "3" or the "D" key to Delete the message.
Remember: When playing a message, press:
  • * To move Backwards 5 seconds
  • # To move Forward 5 seconds
  • The One Key to Pause 30 seconds. Press any other key to resume.

Making a Message
  • Enter your mailbox
  • Press the "6" or the "M" key to Make a new message.
  • Enter the mailbox number of the person to whom the message will be sent. (This is their 7 digit phone number) (For networked cities, dial "2" or the "A" key and the 10 digit mailbox number.)

To make a message for one or more mailboxes or a distribution list follow this procedure.
  • Enter the mailbox number or distribution list number. Continue to add mailbox numbers or distribution list numbers. If you incorrectly enter a number, press "*" to cancel the entry.
  • Press "3" to end your list and begin recording your message.
  • Press "9" or the "X" key to send your message

After completing your message, Press:

  • "7" or the "R" key to Review your recording.
  • "3" or the "D" key to Discard your recording.
  • "2" or the "A" key to Append your recording.
  • "6" or the "M" key to Activate Message Addressing Options.
  • "9" or the "X" key to Exit or Send your recording.
Message Addressing Options

The Message Addressing menu allows you to request several options for your message. These options are available after the message has been recorded.

To access these options, Press the "6" or the "M" Key, then choose one or more of the following.

  • Press "7" or the "R" key to activateReceipt; Press "7" again to cancel receipt.
  • Press "2" or the "C" key to mark Confidential; Press "2" again to cancel confidential.
  • Press "7" or the "R" key to activateReceipt; Press "7" again to cancel receipt.
  • Press "9" or the "X" key to ExitMessage Addressing Options.
  • Press "9" or the "X" key to Send your recording.


Greeting Options

  • Primary Personal Greeting is a single, general greeting, recorded by the user, that will be played by the system regardless of what condition caused the call to enter the voice mail system.
  • Conditional Personal Greetings are three specific greetings, recorded by the user, that play depending upon the condition of the telephone line. It will recognize if the line is busy, does not answer, or is manually forwarded.
  • General Greetings are provided by the voice mail system but are NOT recommended for use.
  • Greetings are located with in the User Options "8" or the "U" key.
Remember - When changing the type of greeting used, you must ENABLE the new greeting. This will be discussed in the Conditional Greetings section.

It is recommended that CONDITIONAL PERSONAL GREETINGS are used.


User Options
  • Enter your mailbox.
  • Press "8" or the "U" key for User Options
  • User Options include:
  • Greetings, the "4" or the "G" key.
  • Name, the "6" or the "N" key.
  • Passcode, the "7" or the "P" key.
  • Distribution List, the "5" or the "L" key.
  • Activate the Tutorial, the "8" or the "T" key.
Creating a Distribution List
  • Enter your mailbox.
  • Press "8" or the "U" key for User Options.
  • Press "5" or the "L" key to create or modify a List.
  • Enter the number you would like to assign to the list (01-99).
  • Press "6" or the "N" key to Name your list.
  • Record a list name.
  • Press "9" or the "X" key to Save the name.
  • Press "2" or the "A" key to AddAttach member to the list.
  • Enter the 7 digit mail box number of the person to be added.
  • For other networked cities, dial "2" and the 10 digit phone number.
  • Repeat "2" plus the mailbox number for each name to be added.
  • Press "9" or the "X" key to Save your entry and Exit to the main menu.


Modifying a Distribution List
  • Enter your mailbox.
  • Press "8" or the "U" key for User Options.
  • Press "5" or the "L" key to create or modify a List.
  • Enter the number of the list you would like to modify (01-99).
  • Press "7" or the "P" key to Play all of the members in your list.
  • Press "2" or the "A" key to Add a member OR Press "3" or the "D" key to Delete a member.
  • Enter the mailbox number of the member to be added or dropped.
  • Repeat pressing the "2" or the "3" key as needed.
  • Press "9" or the "X" key to Exit and save the changes.

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