Systems Management DomainThe Systems Management domain defines the roles, standards, policies, and technologies for monitoring and controlling components of all collective hardware and software within the State’s information system infrastructure. Systems management includes the automation and control of platforms and associated resources, networks, and applications and the coordination and control of work flowing through the infrastructure systems. It focuses on issues of change management, event and state management, fault detection and isolation, performance measurement, problem reporting, and system training. DisciplinesAsset Management -Defines the roles, standards and systems required for the tracking and reporting of assets owned by the government entity including: software licensing, metering, asset tracking, asset replacement, asset retirement, software distribution, and inventory. Other tasks associated with asset management include, but are not limited to the tracking of service level agreements, capacity management, cost management, and personnel skills inventory.
Business Continuity -Defines the roles, standards, policies, and technologies for disaster recovery and restoring the enterprise to full functionality.
Change Management -Defines the roles, standards, and technologies for version control and deployment of all IT assets through the development environments, test environments, and finally the production environment.
Console/Event Management -Defines the roles, standards, policies, and technologies for monitoring and controlling components of all collective hardware and software within the entity’s data center, including large and mid-range systems.
Help Desk/Problem Management -Defines the roles, standards, policies, and technologies for monitoring and controlling problem reporting and resolution.
Enterprise Architecture | Project Status and Updates | Systems Management Domain | Approved Standards |
