State Awards New Non-Emergency Medical Transportation Contract

Jefferson City - Missouri Commissioner of Administration Mike Keathley today announced that the state has awarded Logisticare, based in Atlanta, GA, a contract to provide non-emergency medical transportation services to Missouri residents.

The new contract will cost the state $25,551,000.00 per year in state and federal funds, a significant cost savings from the previous year’s $40,382,000.00 price tag and mandates better customer service and fiscal accountability than the existing contract. 

“This is a win-win for taxpayers and Missourians who depend on these services,” Keathley said.  “Under Gov. Blunt’s direction we have secured a contract that maximizes the use of taxpayer dollars and enhances customer service.”

Keathley said the new contract will also secure a better Medicaid reimbursement rate from the federal government which will help offset state costs.  Under the old contract, the state did not receive the maximum amount of federal funds available due to the payment method used.

Logisticare will operate a call center in Kansas City with provider support staff there and in metro St. Louis, and will fill approximately 63 administrative positions in Missouri to manage services.  The call center will be staffed 24 hours a day, seven days a week, all year long. 

Other highlights of the new contract include, reduced request time for services, reduced pick-up window for clients, voice answered phones, and reduced wait time for during service calls.

The Holden administration approved the older, more expensive contract which Keathley terminated due to concerns over cost controls and the impact it was having on the state’s tepid budget.

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