OA Unveils New Customer Service Tool

Announces Missouri State Office Building Closure Hotline  

Jefferson City - The Office of Administration’s (OA) Division of Facilities Management, Design and Construction today unveiled a new toll free number to inform citizens of state office building closures. 

            In an ongoing effort to increase efficiencies in state government all Missourians will now have access to call (888) 390-9927 toll free for an updated announcement of state office building closures.  The hotline will provide an invaluable tool to inform both citizens and employees if buildings are closed or if hours are extended in the event of an emergency or safety threat. The toll free number is informational only and will not accept messages from callers for follow-up. 

            The hotline will simplify communications in the event of severe weather or other emergencies, such as the recent storms. Following the deadly winter storms several state office buildings in the St. Louis region were open overnight to serve as warming centers.   The storms also forced some state offices to close under the threat of heavy snow loads on the roof.  If the hotline were in place both citizens and employees could have used the toll free service to learn more information about building access.

            The Division of Facilities Management, Design and Construction (FDMC) is responsible for the management of all state-owned and leased office space.  FDMC will maintain and update the number. The new office closure hotline number has been posted on the State of Missouri Internet site at www.missouri.gov. 

            When accessing the hotline callers will be greeted with a generic message when all state office buildings are open for business.  In the event that a building(s) needed to be closed for any reason, building closures will be listed in the message to include the building name and the city/county affected. 

            For more information contact Dave Mosby in FDMC at (573) 751-1034.

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